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Nothing good comes out of accusing someone of being a screwup. Charged language or declarations that are personal (“you’re thoughtless” instead of “your action was thoughtless”) immediately puts the other person on the defensive. Suddenly you’re a threat they’re protecting themselves from, and it’s unlikely they’re going to sit down and listen to what you have to say after that.
The Making of a Manager: What to Do When Everyone Looks to You
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