One of the most useful tools for improving process is the practice of doing debriefs (also called retrospectives or postmortems). You can do this at the completion of a project, on a periodic basis, or anytime an unexpected event or error occurs. Here’s how it works: You invite the team to come together for an hour or two to reflect on what happened. What went well, what didn’t go well, and what would the team do differently next time? The process is both cathartic and instructive. There is something to learn even if the outcome was positive (how can we take away best practices for other
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