The Making of a Manager: What to Do When Everyone Looks to You

by Julie Zhuo

Your role as a manager is not to do the work yourself, even if you are the best at it, because that will only take you so far. Your role is to improve the purpose, people, and process of your team to get as high a multiplier effect on your collective outcome as you can.

People will forget what you said, people will forget what you did, but people will never forget how you made them feel, goes the popular saying.