One of the most common sources of org debt is the knee-jerk reaction. Every time something goes wrong, we immediately jump to create a constraint that will prevent future mistakes. So we institute a new role, rule, or process. As a result, over the course of a decade or two, a one-step process becomes twenty steps. Or five different processes become entangled. Or ten different roles become approvers for a simple decision. And so it goes, on and on. This increase in complication creates more risk, so we create derivative roles and rules to manage it (they’re called project management offices,
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The cost of creating process.
