One of the most common mistakes I see is teams taking a swing at empowerment before ensuring transparency. What happens? People make decisions without the benefit of crucial information (about intent, strategy, customers, prior learning, etc.), those decisions are subpar, and leadership goes, “See! People can’t be trusted to make decisions.” Avoid this by focusing on sharing early and often. Make it safe. Make it habitual. When shared consciousness is high, everything else gets easier.
