TRUST IS THE MOST IMPORTANT INGREDIENT “You must trust people, or life becomes impossible,” the writer Anton Chekhov once said. This is true of all relationships—friendships, marriages, partnerships—and the manager–report relationship is no different. Sounds obvious, right? But it is easier said than done, especially when you’re the one holding more of the chips at the table. No matter how you slice it, you are your reports’ boss. You have more impact on their day-to-day than they have on yours. This means that the responsibility of building a trusting relationship lies more with you than with
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