Culture describes the norms and values that govern how things get done. A manager I was mentoring once shared with me his epiphany about the job three years in. “At first, I thought management was about supporting the individuals who reported to me,” he said. “I focused on creating the best one-on-one relationships I could. But now I realize that isn’t enough. Because it’s not just about my relationship to the team. It’s also about their relationships with each other, and with the group as a whole.”
