Jessica Foscolo

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Personal prompts (like “Favorite childhood movie” or “Best gift you ever received at Christmas”) at the start of a meeting so people can get to know their teammates better Monthly “Learn how to paint/sculpt/craft” nights to encourage creativity and beginner’s mindset A gigantic “customer love” stuffed teddy bear awarded to the person who went above and beyond to help a customer in the past month
The Making of a Manager: What to Do When Everyone Looks to You
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