Deiwin Sarjas

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Metrics at Geisinger are effective because of the way in which they are embedded in a larger system. Crucially, the establishment of measurement criteria and the evaluation of performance are done by teams that include physicians as well as administrators. The metrics of performance, therefore, are neither imposed nor evaluated from above by administrators devoid of firsthand knowledge. They are based on collaboration and peer review.
The Tyranny of Metrics
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