In the process, the nature of work is transformed in ways that are often pernicious. Professionals tend to resent the impositions of goals that may conflict with their vocational ethos and judgment, and thus morale is lowered. Almost inevitably, many people become adept at manipulating performance indicators through a variety of methods, many of which are ultimately dysfunctional for their organizations. They fudge the data or deal only with cases that will improve performance indicators.
