Courtney Robertson

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You’re looking for someone who may or may not have a technical background but who can speak the lingo and keep up with the conversation. They know the right questions to ask and have experience with technical products. They don’t necessarily have day-in-and-day-out coding experience, but they know the basics and can follow along with simple instructions enough to know whether your Getting Started guide is clear and easy to follow. They’re also able to take a “forest” view of the situation rather than getting stuck in the weeds of sample apps, bug fixes, and community forum wrangling.
The Business Value of Developer Relations: How and Why Technical Communities Are Key To Your Success
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