We would probably put down a novel or switch off a movie that didn’t introduce conflict early on—whether that conflict centers on a resolute hero battling the odds, two lovers separated by fate, or a looming disaster that might yet be averted. The drama inherent in conflict is what keeps us reading or watching. Yet we expect students and employees to attend to information that’s been drained of conflict, blandly presented as the established account or consensus view. In fact, almost every topic can be cast in terms that highlight opposing perspectives—and should be, according to David Johnson,
...more

