Surrounded by Idiots: The Four Types of Human Behavior and How to Effectively Communicate with Each in Business (and in Life)

by Thomas Erikson

Reds, who never listen to the whole message, just rush off to do what they believe needs to be done. Unless, of course, they’re busy yelling at the management because they don’t agree with their decisions. Yellows start wild discussions and inform absolutely everyone about their take on what happened. Instead of working, they’ll debate the news until it’s time to leave the office. Blues will sit at their desks and begin the bureaucratic paperwork, formulating half a million questions that no one knows the answers to yet. Greens? They just murmur. If the management has avoided seriously sabotaging their sense of security, they’ll trundle on without complaining. There’s no point in making a lot of fuss and bother about it. Might as well keep doing what you were before. This, in fact, makes things much easier. We’ll get to how we help Greens to change direction, but they’re great at keeping calm and carrying on.