Years ago, we at Mosaic had a massive breakdown at one of our events. The next day all the leaders of all the teams met to assess the breakdown. I remember asking for clarification and asking what I thought was a pretty simple question: “Who is responsible for this particular area where the breakdown happened?” One by one, everyone in the room told me it was not their responsibility. It was a strange and surreal moment to be sitting in a room full of executives where apparently not one of them was responsible for the principal item on our agenda. I paused for a moment, took a deep breath to
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