Here are some of the impacts that the added layer can bring: Connection: I trust this person. Engagement: Every sentence sounds so interesting! Curiosity: I hear it in your voice and see it in your face. Understanding: The emphasis on that word with that hand gesture—now I get it. Empathy: I can tell how much that hurt you. Excitement: Wow—that passion is infectious. Conviction: Such determination in those eyes! Action: I want to be on your team. Sign me up.
