Ofttimes the heads of organizations are by default their spokespersons, always in selling mode, believing it’s their obligation to honor the hard-working team that surrounds them. And because the work they want to talk about has taken place inside the organization, the most obvious way to describe it may be to anchor it to organizational acts. “Back in 2005, we set up a new department in Dallas in this office building [slide of glass tower here], and its goal was to investigate how we could slash our energy costs, so I allocated Vice President Hank Boreham to the task . . .” Yawn. Compare that
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