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To listen closely and reply well is the highest perfection we are able to obtain in the art of conversation. —FRANÇOIS DE LA ROCHEFOUCAULD
As experienced negotiators, we were used to dealing with manipulative people, which is to say that we were accustomed to being lied to.
never confuse getting even with getting what you want.
The very first thing I talk about when training new negotiators is the critical importance of self-control. If we cannot control our own emotions, how can we expect to influence the emotions of another party?
was
Wise men talk because they have something to say; fools, because they have to say something. —PLATO
abroad
Finally, I want to recognize Bill and Doris Noesner, my wonderful parents. I only wish they were alive today to read this book. I hope they would be proud of it and what it stands for. It could never have been possible without their enduring love and constant support. Starting out with good parents has been the best good fortune in my life. I recommend it to everyone.
