The importance of seeing things from all angles doesn’t begin and end with investigative work; it’s just as critical for any business that trades in process, products, or people. It’s the key principle behind Toyota’s famous genchi genbutsu concept—which translates to “go and see”: the idea that the only way to get the comprehensive picture of a scene, see a process as a whole, and absorb as many details as possible is for managers to leave their offices, get out from behind their computers, and physically go to where the work is being done. Many manufacturing companies have adopted this in a
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