Starting with system-wide diagnosis also perpetuates the belief that the organization is a complicated and autocratic system—something that can be analyzed and then fixed from above. It puts the power of interpretation into the hands of the few. “We will design the survey, we will interpret the data, and we will decide what to do.” This is the command-and-control theater of change that we want to avoid.
Who has agency? Who is a decision maker? Why not share authority? Because it undermines the hierarchy at its core and leaders thrive on power
