Perhaps this is why so few transformations succeed at all. A recent McKinsey study showed that only 26 percent of transformation efforts succeed in the eyes of the people involved. If you ask frontline employees only, that drops to just 6 percent. Based on those statistics, you’re almost as likely to hit blackjack on your first hand at a card table as you are to complete a transformation that is felt and recognized by the front line. Clearly, something has to give.
This is why I am concerned about change management efforts
