We must become “change ready”—that is, fearless, perpetually ready to reenvision, rethink, and redesign, whatever we do and wherever we are. We must constantly adapt, discover, think ahead, and iterate. We must meet change early and continually adapt to it. Yes, we must focus on the scaled-operations part of work—we must deliver for our customers and shareowners; but we also need to lib-erate the forward-thinking parts of business—our ability to evolve, to defy convention, to embrace emerging change. And to do that requires imagination: infusing our work with a disciplined capacity to go
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