I needed our teams to hear directly from me that it was okay to test and learn, and they needed me to hear from them why it wasn’t so simple. We met quarterly. I challenged the team to bring me one thing I didn’t want to hear—something I or other leaders were doing that stood in the way of meaningful speed and change. I discovered a lot of time and energy was going into keeping reports, meetings, expectations alive that I had long forgotten about. We used these discussions as a way to reset expectations, drive candor, and hold one another accountable for change. Honestly, I wish I had done
...more
