When you communicate critical thoughts to those beside you, below you, or to your boss, you need to do so with a helping hand, not a grading tone. Here are a few practical ways to do this: • Assure the listener you are for him or her. When we know others are for us, we can better hear feedback that might otherwise feel critical. • Always present a solution to any problem you raise. Issue recognition doesn’t win friends. • Keep your blood pressure as low as possible when communicating feedback. If you can’t talk about it without getting emotional, you’re not ready to talk about it. • Deliver
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