I transfer her to the textiles department. She calls back and tells me there was no one in the textiles department. She seems very angry and asks if I could please connect her to an actual person. I apologize, a scream trapped in my chest, and say I’ll try someone else. She calls back, and when she hears it’s me, she sighs, mutters, and hangs up.
As an admin assistant, this is so relatable. Sigh.
