He actually answered the O-S and A portions well, but I didn’t see his E answer coming. He gave me specific details of a situation involving a yelling, disgruntled customer and talked about how he pulled the customer to the side, listened, apologized, and asked what he could do to make things right. Then I asked, “What were the end results?” He answered by saying he called the cops on the customer and told him to never come back. He said he just got tired listening to him. I smiled and nodded as if I could relate and displayed no hint of negative judgment. I also didn’t hire this guy.
