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The 7 Habits of Highly Effective People, by Stephen R. Covey

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legalistic language, which covers all the bases and spells out qualifiers and the escape clauses in the event things go sour. Such communication produces only Win/Lose or Lose/Lose.
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The 7 Habits of Highly Effective People
The 7 Habits of Highly Effective People
by Stephen R. Covey
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