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Kindle Notes & Highlights
A good apology is like an antibiotic; a bad apology is like rubbing salt in the wound.
Proper apologies have three parts: 1) What I did was wrong. 2) I feel badly that I hurt you. 3) How do I make this better?
Your patience will be both appreciated and rewarded.
IF I could only give three words of advice, they would be “tell the truth.” If I got three more words, I’d add: “All the time.”
Most people who have told a lie think they got away with it ...when in fact, they didn’t.
