“If you do things because you want someone else to pat you on the head, you won’t get as good at it as someone who does it for internal satisfaction. We want the best-possible building. If we set up a system that makes people compete for acknowledgment, we invite game-playing and stats-fiddling, even unhealthy stuff like working stupid hours to beat everyone. A crew full of unhappy people doing substandard work. If you build systems that make people focus on mastery, cooperation, and better work, we’ll have a beautiful inn full of happy people working together well.”
