What we’ve found is, if you’re going to think about a GM, look for a GM who leans toward naturally solving problems together, who’s happy to collaborate, versus the personality who wants to really run their own island—that makes things much harder when you’re running a business where there’s supposed to be this integrated customer presentation, a holistic presentation of the brand and the company. It’s much easier when you have people who are very collaborative at the top of those internal businesses.
