Measuring the ability to reduce costs is another popular way to assess returns on AI investments. AI promises greater operational efficiencies, predominantly in middle and back office functions, such as in legal, finance and accounting, operations, and human resources. However, efficiency alone is not valuable. Focus instead on the increased output or decreased human capital costs that are made possible by efficiency gains. Don’t forget to include potential cost reductions that result from improved compliance and decreased legal risks. We cover additional details about how AI is used to
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