Like customer retention, hiring can be a complicated process. HR must match an open position with the right person who has the required skills. Once hired, HR and the employee then face the new challenge of mapping out a career plan and trajectory that is desirable to both parties. This process may become more challenging if an employee expresses a desire to develop in areas where the company has no open positions. An employee may become dissatisfied and look for jobs elsewhere if that person’s skill set was badly matched with the demands of the job or finds no opportunities forthcoming.
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