The promise of bias training is not to magically wipe out prejudice but to make us aware of how our minds work and how knee-jerk choices can be driven by stereotypes that cloud what we see and perceive. Done well, training can make employees more mindful of how they interact with co-workers and customers. The intent is genuine, and the programs have stirred up a lot of surprising reactions among employees who had no idea about some of their own behaviors.
