Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney

by Lee Cockerell

and fellow Cast Members.* Instead, I remember the dedication of our staff, the precision of our communications, and the smooth way everyone

Each of the fifty-nine thousand Cast Members is trained to treat each and every Guest with the utmost care and respect. And they do this consistently because they are treated exactly the same way by the Disney leadership: with the utmost care and respect.

The formula is simple: Committed, responsible, inspiring leaders create a culture of care, which leads to quality service, which leads to Guest satisfaction, which leads to measurable business results and a strong competitive advantage.

Leadership Cast (Employee) Excellence Guest (Customer) Satisfaction Business Results

Disney Great Leader Strategies,

Good leaders are humble enough to admit what they don’t know, and great leaders are constantly looking for new information.

The managers immediately recognized their mistake: Ironically, in formulating the plan to include more people, they had neglected to consult the very people they sought to empower. So when they regrouped for brainstorming sessions, they made sure to invite a number of Cast Members.