When I worked at Walt Disney World and had to meet with one of the managers who reported to me, I’d often go to his or her office. Some might expect that since I was the boss, the proper procedure would have been for him or her to come to me. But reversing the protocol gave me the opportunity to get to know each one better and to become familiar with his or her coworkers. You can learn an awful lot about employees from the photos on their desks, the artworks on their walls, and the way they interact with the people around them.
