Good leaders, on the other hand, take the time to let people express their thoughts completely. Yes, this requires patience. Yes, people often ramble on and on out of nervousness and take forever to get to the point. Yes, they often tell you what you already know. But it’s vital to hang in there, because you never know when a glimmer of an idea might shine through. The sentence you tuned out on might hold a crucial fact or reveal an important problem you need to know about. And even if you learn nothing newsworthy, listening to people speak their minds tells them that you care about what they
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