If you want to know the rest of the story, pay close attention to what’s being said and what’s not being said when talking to your employees. Look for subtle clues to what the person is really thinking, like body language, facial expressions, or changes in behavior. Take careful notes, ask detailed clarifying questions, and keep digging deeper—in a nonthreatening manner—until you get to the truth. Once you do, shift the focus to the future. A good question to conclude with is: “What would you like me to do?”
