Patrick Sheehan

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my team and I had gathered to make plans to ensure the safety of our Guests and fellow Cast Members.* Instead, I remember the dedication of our staff, the precision of our communications, and the smooth way everyone did what he or she was supposed to do even though it’d never been done before. I remember teams of dedicated people tying down chandeliers, stacking tables and chairs and roping them together, and strapping vending carts to the ground. I remember Mickey and Minnie and Cinderella and Goofy cheering up frightened children in the hotel lobbies. Mostly, I remember the ...more
Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney
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