Being a leader means doing what has to be done, when it has to be done, in the way it should be done, whether you like it or not, and whether they like it or not. It means making the right things happen by bringing out the best in others. I like to say that good leaders are environmentalists. Their responsibility is to create a sustainable business environment—calm, clear, crisp, and clean, with no pollution, no toxins, no waste—in which everyone flourishes.
