Patrick Sheehan

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We told them to find curious people who strove for performance excellence; who wanted to grow and learn and take on more responsibility; who went to school and took classes to better themselves; who were always reliable, on time, and didn’t whine when they were asked to stay late or come in early. We also told them to find out which frontline Cast Members played the role of go-to person for their coworkers, since groups tend to self-select people with natural leadership skills.
Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney
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