The soft stuff is actually the hard stuff. Managers often say they have no time for the soft stuff because they’re busy with the “important” things: making money, increasing productivity, cutting costs, enforcing rules, keeping labor in line, and the rest of the measurable tasks that running a business requires. But the fact is, if you don’t do the soft stuff well, you will never achieve the payoff you’re aiming for with the hard stuff. That’s why it pays to take care of your people before you take care of your paperwork.
