I have to emphasize one thing: Get out and about regularly. If your people see you only once a week or a couple of times a month, they may change their behavior just because they know they are being observed. Plus they won’t feel comfortable enough to tell you what you need to know. But when they see you often, they’ll act the same way whether you are there or not. They’ll know you really care and really listen, and will trust you enough to deliver the whole truth and nothing but.
