To encourage them to speak their minds, I phrased my questions in such a way that they knew I wanted to help them do their jobs better, not find fault with their performance. One of my favorite questions was: “What happens on your job that makes you want to quit?” Let’s be honest, even in the best of jobs there’s always something that makes people so frustrated that they think about walking out the door, and my question gave them permission to say so openly.
