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Rachel Swisher Ray
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Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney, by Lee Cockerell

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Just keep in mind the Four Expectations of All Employees as you interact with your people. Make them feel special. Treat them as individuals. Respect them. Make them knowledgeable.
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Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney
Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney
by Lee Cockerell
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