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Rachel Swisher Ray
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Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney, by Lee Cockerell

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Cast Members at Walt Disney World are trained to deliver on these Four Guest Expectations: Make me feel special. Treat me as an individual. Respect me and my children. Be knowledgeable.
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Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney
Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney
by Lee Cockerell
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