That approach never wavered. What I did adjust, though, was how I varied my approach from player to player. I still challenged everyone and made them uncomfortable, I just did it in a way that was tailored to them. To learn what would work and for who, I started doing homework and watched how they behaved. I learned their histories and listened to what their goals were. I learned what made them feel secure and where their greatest doubts lay. Once I understood them, I could help bring the best out of them by touching the right nerve at the right time.