Using the process enables you to systematically: • scope the situation to understand the nature of the problem as clearly as possible; • define the problem in ways that specify the outcomes you want when you want them; • establish the aim, including any assumptions that have been made; • identify the courses open to you, and their respective advantages and disadvantages; • select the preferred course after weighing up the pros and cons of each; and • outline the plan, the final step, to give a sense of how the logic hangs together.
