All of the stuff about hospitals and Haitians and Huey Lewis is meant to distract us from noticing that Benioff doesn’t really have much to talk about other than warmed-over versions of old products. The misdirection works. People whoop and clap. They nod their heads as if they totally understand phrases like the Internet of customers, where people make decisions at superhuman speeds, and companies operate at the speed of now, as well as at the speed of sales.
