Escaping the Expert Expectation One of the signs of an organization that is resisting change is what Heifetz calls “the flight to authority.”22 Instead of accepting the adaptive challenge of learning and being transformed, the congregation, company or even family will decide to elect an expert to the do the work for them. The expert becomes the “technical solution,” which is actually “work avoidance” that creates the illusion that something is being done (“We brought in an expert to solve it!”) when in truth nothing is changing.
