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I have enough trouble overcoming my own limitations without fretting over the fact that God has not seen fit to distribute evenly the gift of intelligence.”
“I will speak ill of no man,” he said, “… and speak all the good I know of everybody.”
“To know all is to forgive all.”
“the desire to be important.”
if we will only live them: “I consider my ability to arouse enthusiasm among my people,” said Schwab, “the greatest asset I possess, and the way to develop the best that is in a person is by appreciation and encouragement.
“Once I did bad and that I heard ever. Twice I did good, but that I heard never.”
giving them the hearty appreciation that they crave almost as much as they crave food.
“Don’t be afraid of enemies who attack you. Be afraid of the friends who flatter you.”
“Flattery is telling the other person precisely what he thinks about himself.”
Try leaving a friendly trail of little sparks of gratitude on your daily trips.
Honest appreciation got results where criticism and ridicule failed.
“Every man I meet is my superior in some way, in that, I learn of him.”
the only way on earth to influence other people is to talk about what they want and show them how to get it.
arouse in the other person an eager want. He who can do this has the whole world with him. He who cannot walks a lonely way.”
“it lies in the ability to get the other person’s point of view and see things from that person’s angle as well as from your own.”
“People who can put themselves in the place of other people, who can understand the workings of their minds, need never worry about what the future has in store for them.”
First, arouse in the other person an eager want. He who can do this has the whole world with him. He who cannot walks a lonely way.
“self-expression is the dominant necessity of human nature.”
You can make more friends in two months by becoming interested in other people than you can in two years by trying to get other people interested in you.
“It is the individual who is not interested in his fellow men who has the greatest difficulties in life and provides the greatest injury to others. It is from among such individuals that all human failures spring.”
Become genuinely interested in other people.
The effect of a smile is powerful – even when it is unseen.
“There is nothing either good or bad,” said Shakespeare, “but thinking makes it so.”
This policy of remembering and honouring the names of his friends and business associates was one of the secrets of Andrew Carnegie’s leadership.
And the ability to remember names is almost as important in business and social contacts as it is in politics.
Remember that a person’s name is to that person the sweetest and most important sound in any language.
I was “hearty in my approbation and lavish in my praise.”
“There is no mystery about successful business intercourse…. Exclusive attention to the person who is speaking to you is very important. Nothing else is so flattering as that.”
Ask questions that other persons will enjoy answering.
Encourage them to talk about themselves and their accomplishments.
the people you ate talking to are a hundred times more interested in themselves and their wants and problems than t...
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PRINCIPLE 4 Be a good listener. Encourage others to talk about themselves.
the royal road to a person’s heart is to talk about the things he or she treasures most.
find out what interested this man – what caught his enthusiasm.
PRINCIPLE 5 Talk in terms of the other person’s interests.
Always make the other person feel important.
“The deepest principle in human nature is the craving to be appreciated.”
“Do unto others as you would have others do unto you.”
The unvarnished truth is that almost all the people you meet feel themselves superior to you in some way, and a sure way to their hearts is to let them realize in some subtle way that you recognize their importance, and recognize it sincerely.
“Talk to people about themselves and they will listen for hours.”
PRINCIPLE 6 Make the other person feel important – and do it sincerely.
Six Ways to Make People Like You PRINCIPLE 1 Become genuinely interested in other people. PRINCIPLE 2 Smile. PRINCIPLE 3 Remember that a person’s name is to that person the sweetest and most important sound in any language. PRINCIPLE 4 Be a good listener. Encourage others to talk about themselves. PRINCIPLE 5 Talk in terms of the other person’s interests. PRINCIPLE 6 Make the other person feel important – and do it sincerely.
You can’t win an argument. You can’t because if you lose it, you lose it; and if you win it, you lose it.
If you argue and rankle and contradict, you may achieve a victory sometimes; but it will be an empty victory because you will never get your opponent’s good will.
“Hatred is never ended by hatred but by love,” and a misunderstanding is never ended by an argument but by tact, diplomacy, conciliation and a sympathetic desire to see the other person’s viewpoint.
“When two partners always agree, one of them is not necessary.”
Distrust your first instinctive impression. Our first natural reaction in a disagreeable situation is to be defensive. Be careful. Keep calm and watch out for your first reaction. It may be you at your worst, not your best.
Look for areas of agreement. When you have heard your opponents out, dwell first on the points and areas on which you agree.
Be honest. Look for areas where you can admit error and say so. Apologize for your mistakes. It will help disarm your opponents and reduce defensiveness.
Promise to think over your opponents’ ideas and stud...
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