We’re all of us writers: We write term papers and office memos, letters to teachers and product reviews, journals and blog entries, appeals to politicians. Some of us write books. All of us write emails.*5 And, at least as I’ve observed it, we all want to do it better: We want to make our points more clearly, more elegantly; we want our writing to be appreciated, to be more effective; we want—to be quite honest—to make fewer mistakes.
